Executive support
Outreach pipeline
Executive Operations & Relationship Coordinator
The relationship tracker I built to prioritize who to contact and why, with overdue leads and deals in motion.
Fidelia A. E. Erijo
Helping businesses run better, one detail at a time.
Executive & Virtual Assistant, Administrative & Operations Support, E-commerce & Business Support, Project & Workflow Coordination
I'm an Executive and Virtual Assistant with 4+ years supporting founders, executives and remote teams with administration, operations and business coordination.
About me
Personal, proactive and detail-oriented.
As a seasoned assistant I manage both day-to-day tasks and larger projects, ensuring seamless coordination, clear communication and efficient execution — so you can focus on what matters most.
- Proactive communication
- Organization
- Discretion
- Adaptability
- Problem-solving
- Independent remote work
How I can help
- Inbox & calendar management
- Scheduling & meeting agendas
- Travel research & itineraries
- Project management
- Real estate transaction coordination
- Shopify store management
- Email marketing & SEO
- Social media management
- AI automation & chatbots
Experience
Real results from my work history.
Executive Operations & Relationship Coordinator
22 → 70+ contacts
- Challenge
- The executive's relationships and outreach targets were scattered with little visibility.
- What I did
- Built a relationship tracker, dashboards and research briefs on companies, executives and partners to power outreach.
- Result
- Grew the relationship pipeline from 22 to 70+ contacts with clear next steps for every lead.
Executive & Operations Assistant
85–90% fewer conflicts
- Challenge
- Supporting 2–4 executives at once with overlapping calendars and constant travel.
- What I did
- Proactive calendar planning, meeting coordination and full travel logistics, backed by SOPs and trackers.
- Result
- Cut scheduling conflicts by 85–90% and coordinated 60+ domestic and international trips.
Real Estate Operations & Transaction Coordinator
Multiple deals at once
- Challenge
- A remote real estate team needed organized transactions, clean records and reliable systems.
- What I did
- Ran Microsoft 365 admin, kept Pipedrive CRM accurate, did probate research and liaised with title companies and county offices.
- Result
- Smoother concurrent transactions and SOPs that made onboarding new team members simpler.
Customer Support & Ecommerce Operations
500+ subscribers
- Challenge
- A growing skincare brand needed responsive support and consistent customer communication.
- What I did
- Handled Shopify orders and customer questions, and supported Klaviyo/Mailchimp email campaigns.
- Result
- Better customer experience and accurate campaigns reaching 500+ subscribers.
Portfolio
Work I've delivered.
Case studies and project samples. Swipe or use the arrows, and open any card to see the full pictures.
Selected work
More samples across 12 areas
Administration Task
Ai Automaton / Ai chatbot
Blog post
Email marketing
Graphic design
Project Management
Real estate Transaction coordinator Task
Seo (Search Engine Optimization )
Shopify management
Social media management
Travel Itinerary
Virtual Assistant/ project management
Skills & tools
The toolkit behind the work.
Property & operations management
- Airbnb
- VRBO
- Furnished Finder
- Zillow
- PriceLabs
- Shopify
- QuickBooks
- Expensify
- Hubstaff
- Doodle
Communication & customer support
- Zendesk
- LiveChat
- Intercom
- Freshdesk
- Mojo Dialer
- Microsoft Teams
- Slack
- Zoom
- Google Voice
Project & task management
- Asana
- Trello
- ClickUp
- Notion
- Airtable
- Zoho CRM
- HubSpot
- Pipedrive
- SurveyMonkey
- Calendly
- Google Keep
Marketing & social media
- Buffer
- Hootsuite
- SocialBee
- Falcon.io
- Meta Ads Manager
- Mailchimp
- Klaviyo
- Google Ads
- SEMrush
- Ahrefs
- Meltwater
- Social Media Insights
Design & content creation
- Canva
- WordPress
- ChatGPT
- Perplexity
- Google Analytics
Data & productivity
- Microsoft Word
- Microsoft Excel
- Google Workspace (Docs, Sheets, Calendar)
- Google Drive
- Dropbox
- Google Forms
Practical & administrative
- Inbox management
- Calendar management
- Scheduling
- Internet research
- Slides & presentations
- Project management
- Travel research & booking
- Travel itineraries
- Data entry
- Expense tracking
- Effective surveys
- Meeting agendas
- Meeting minutes & notes
- Transcription
- Writing correspondence
- Customer service
Personal strengths
- Growth mindset
- Communication
- Organization
- Confidentiality & discretion
- Attention to detail & accuracy
- Time management
- Anticipating client needs
- Adaptability
- Calm under pressure
- Proactiveness
- Prioritization
- Resourcefulness
- Problem-solving
- Critical thinking
How I work
A simple, reliable process.
01
Understand
Learn the business, its priorities and how you like to work.
02
Organize
Set up the tasks, systems and workflows that keep things moving.
03
Execute
Get the work done and keep you updated on progress.
04
Improve
Review, document and refine processes so they keep getting easier.
Client feedback
Testimonials
“Fidelia is a delight to work with, as she pays attention to details received via an excellent communication with her, executing the contract with high quality, providing proactive suggestions and solutions to problems. She works with a focus to give you the best outcome, which was beyond my expectation. I'd definitely be working with her in future contracts.”
“Fidelia was very prompt with her responses and the work that we needed done. It was great working with her, and I wish her the best in the future!”
“We didn't work for too long because of the internet connectivity issues. However, I think she did a pretty decent job overall. Thank you!”
“Working with Fidelia was one of the best decisions I made for my business. From day one, she took complete ownership of my calendar, inbox, and daily operations without needing…”
“My experience with Fidelia was exceptional. She paid attention to every detail and proactively responded to impromptu changes. I will definitely be working with her again and recommend her if you need efficient results.”
“Fidelia truly stands out as an exceptional professional—her expertise, professionalism, and competence are unmatched. Having collaborated with numerous freelancers before, I can confidently say she surpasses them all. I wholeheartedly recommend her to both colleagues and friends. Her remarkable customer service skills and in-depth product knowledge make her not just good at her job, but genuinely pleasant to work with. Fidelia, your excellence, kindness, and willingness to guide and answer questions have been instrumental in ensuring the project's success. I sincerely appreciate your efforts and the outstanding job you've done. Thank you, Fidelia!”
“Working with Fidelia has been a pleasure. I must say, she is diligent in her work. With minimal guidance, she successfully modified my chatbot and seamlessly…”
Let's make your business easier to run.
Founders, executives and growing teams — tell me what's on your plate and let's talk about the support you need.
delialy3420@gmail.com